Elizade Toyota renews call on fleet mantenance     

Despite the increasing hardship that has made it difficult for corporate Nigerians and individuals to maintain their vehicles in the midst of escalating maintenance and high cost of spare parts purchases, Elizade Nigeria Limited, frontline distributors of Toyota brands in the country has reiterated the imporatnce for timely vehicular repairs among motorists.

This all-important call came to the front burner recently at the annual driver’s seminar put together by the dealership in Lagos tagged ‘Innovation At Work’ which pulled together stakeholders in the transport sector at Lagos Airport Hotel, Ikeja.

Among those present at the event are Hyginus Omeje, Lagos Stae Sector Commander of the Federal Roads Safety Commission (FRSC), Adebayo Olusoji, and head of operations, Lagos State Vehicle Inspection Services (VIO) and the Ikeja head of the Lagos Drivers Institute (LASDRI).

During a mid-session interview with BusinessDay, Oluwasayo Oluwaniyi, Head of Aftersales, Elizade Nigeria Limited, maintained that customer satisfaction on issues of safety and regular service among other imperatives is the over-riding objective despite the harsh economic conditions.

Oluwaniyi disclosed not less than 200 participants that are majorly drivers earning their living from driving as a profession and those wordking for private individuals are gathered every to educate them on the rudiments of vehicle maintenance and common sense driving habits.

He told our reporter that the annual training programme is tailored to suit different customer clientele base across the society. In his submission, ‘’When you train a driver or drivers, you are actually helping the organisation that he is working for to safe cost because he is being updated on emerging trends of automotive care and importance of safe or defensive driving habits’’.

The company official disclosed that some of the innovative customer-centric services being introduced by Elizade Nigeria Limited is geared towards meeting the needs of Toyota where ver they may be and at any time of the day despite the distance.

Among the first-of-its-kind services being introduced are what he called the overnight services (ONS). The is a type of vehicle maintenance for the ever-busy customers who would want to drop-off their overnight and come back the following day to pick it up after job is concluded.

The second one is the weekend service. As the job description implies, owners of Toyota who did not have the time to come for service during the working week can drop their vehicles over the weeknd and have it ready for use on the first working day of the week.

He also announced that Elizade Toyota has gone further to stay ahead of the pack with the introduction of mobile service. Under this dispensation, the dealership is well equipped to have a minimum of three vehicles that required urgent attention at no extra cost.

‘’We are thimking regularly at Elizade on how best we can add value to our customers wherever they are and at all times because; we want people to enjoy the services that we offer. This is what stands us out of others. We are not only interested in selling and it ends there, but we are after looking at how our get satisfaction from our services at all times’’.