LASACO launches rescue solutions for motor vehicle insured clients

As a strategy of boosting customer satisfaction, LASACO Assurance Plc has evolved a speedy and more responsive claim settlement solution that would make policyholders get compensation under their Motor Insurance policies faster. It has also launched an instant rescue solution, which provides free towing service for vehicles with severe damage particularly for vehicles owners insured by LASACO and generally for motorists operating within major parts Lagos State.

The claim settlement solution, tagged LASACO Blue Response, which is targeted at automobile insurance operations, would enable the company solve the most critical aspect of claim assessment and settle minor Automobile insurance claims immediately upon notification.

The solution, first in the industry in Nigeria, would reduce the time frame between accident and claim settlement and encourage more interaction between insurance operators and their clients.

Covering minor accidents, the solution would only be available to policyholders in Lagos (excluding Epe, Imota and Badagry for now) who, in the event of an accident, would be required to call the company on 07000LASACO (07000527226) and their trained claim assessor would reach the location of accident within 30 minutes.

It operates with fully kitted and “ready-to-go” motorbike riders who will always “swing into action” whenever there is instant notification of a claim.The riders, according to the Managing Director/CEO of the company, Segun Balogun, would inspect the accident vehicle at the scene of the accident, adjust the claim and offer an on-the-spot settlement.

This novel solution, he said, would promote efficient claim settlement response and elicit a more enduring relationship between insurance underwriters and their clients, as many people will, through it, have more confidence in insurance, especially automobile insurance operations.

Minor accident, the MD explained, is one which affects either the front, back, or the two sides of a vehicle “but is not severe enough to render the vehicle immovable”

For major accidents, the LASACO BLUE RESCUE, would offer help to vehicles requiring towing services from the scene of the accident to “the nearest safe location” so as to decongest the ever busy Lagos roads.

The rescue service, he said, would be available for members of the public free-of-charge “upon making a call to us through our Customer Care line”.

Rilwan Oshinusi, deputy managing director, Corporate Services of the company believe that “with these initiatives, our customers and the general public are assured of our focus on excellent service through prompt claims settlement”.

LASACO Assurance Plc is a registered composite insurance and financial services company in Nigeria that specialises in General Insurance,Oil and Gas Insurance, Life Assurance (including Annuity), Asset Management and Investment Financial services. The company was incorporated on 20th December, 1979 and was granted License to carry out the business of insurance and other related businesses on 7th July, 1980. On 1st August, 1980, the company commenced operations.

In accordance with the Decree, LASACO’s shares were offered to the public and were admitted to the Nigerian Stock Exchange (NSE) by way of introduction, thus becoming the first company to be so listed on the NSE. In 1991, the company became a Public Limited Liability Company (Plc). It currently operates from its headquarters at Ikeja, Lagos State with branches and underwriting offices in 13 other locations across Nigeria.