Premium Pension introduces mobile app for enhanced customer interaction

With a view to facilitating its operations and enhancing customer service and interaction, Premium Pensions Limited has introduced a mobile application known as ‘The Premium Pension Mobile.’

This is in response to the evident need for devices that would further close the gap between the company’s operations and its customers on the one hand and the customers and their Retirement Savings Accounts (RSA) on the other, says the Company.

“The pension industry is highly technologically driven” said Kayode Akande, the company’s executive director, Operations and Services.

“It is important that we remain at the cutting edge of technological rendition of pension fund administration in the country.”

The Premium Pension Mobile is a mobile application that is downloadable from the app stores of Androids, Blackberry, Apple Store and Windows phones” says Moses Kemza Riman, the company’s Head of Information Technology.

According to him, the mobile application is loaded with exciting features which include a dashboard view that shows summary of a customer’s account/fund while incorporating a pie chart for the purpose of clarity.

“It also includes the history of unit prices and a graphical representation of movements in this regard.”

“The mobile application also offers investment overview, contribution history, customer service information and contact layout as well as information on the company’s branches.”

Frequently asked questions are answered while balances and detail investment histories are included as well as a feedback form.

“The features exuded by this application are reflective of professionalism and transparency in our operations and relationship with our customers,” Akande noted.

“These are the necessary ingredients that would shore up public confidence not just in our company but in the contributory pension scheme.”

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