Regency Alliance Insurance weathers storm, remains focused after 20yrs
From a small beginning in 1994, Regency Alliance Insurance plc has grown steadily to become a leading underwriter and financial services provider in West Africa. Having started as a private company in response to the growing need for insurance in Nigeria, the Company has weathered the storm and has remained focused despite the challenging business environment.
As challenging and competitive as the insurance sector, twenty years in business represents an outstanding achievement, which can be attributed to the dedication and commitment of the Regency team working tirelessly to ensure clients receive the best standard of service at all times, striving to offer the reassurance of a caring, efficient service during times of crisis. As a result, the company is fortunate enough to routinely receive overwhelming positive client feedback, and boast of an excellent customer retention rate.
Biyi Otegbeye, group managing director, Regency Alliance, said he cannot believe twenty years has gone by since he started the business. “It is most gratifying to see how the business has grown during that time, and I am especially pleased that many staff members who joined us in the early days are still with us.
“Our assets are our quality staff, the integrity of our board and our unblemished reputation. We take great pride in our professionalism, and we have an uncompromising determination to achieve excellence in everything we do.”
Otegbeye stated that more than ever before there is the need to continuously improve its plans services to ensure that the organisation remain competitive, and meet clients’ needs. “We enjoy long standing relationships with our clients, because we can deliver a more personalised service than our competitors. That’s why our clients keep renewing, year after year,” he stated.
According to him, Regency Alliance Insurance generates sustainable value for its shareholders through a relentless focus on meeting their needs and a disciplined approach to investing in the most profitable growth opportunities.
The Company became stronger in 2007 when three other insurance firms merged with it to form what is today known as Regency Alliance Insurance and became a more formidable force and a leading player in the industry. The company made a milestone achievement in 2008 when it joined the league of publicly quoted companies in Nigeria. This has broadened the ownership structure of the company and has also increased the company’s capacity to insure volatile risks.
Regency Alliance Insurance plc despite its successes is not relenting on delivering superior services to its customers. The company is poised to be dynamic in its services and products bearing in mind these are changing times and the management recognises the fact and is ready to be there always for their customers.
Holding on to its corporate ideals and values of professionalism, integrity, commitment and efficiency, established an integrated system comprising of qualified and competent staff, information technology and a conducive office environment which enables the company deliver professional, yet cost effective services to meet clients’ satisfaction.
Zebulon Agomuo