Efficiency in cargo delivery as Grimaldi introduces electronic payment platforms

Grimaldi Agency Nigeria Limited, a shipping company located in PTML Terminal Tin-Can Island Port that specialise in transshipping containers, project and oversized cargo, heavy equipment and vehicles into the country, has introduced multiple online payment options for port users.

Nitin Senan, deputy managing director of Grimaldi Agency Nigeria, who disclosed this on Friday, said the shipping agency’s customers can now obtain and pay provisional invoices at any quick teller enabled ATM machines and select banking platforms.

“Grimaldi remains at the forefront of introducing innovative solutions that would help for ease of doing business in Nigeria. We had introduced e-bill payment solution a year ago. Now, we are pleased to advise that customers can pay our provisional invoices at any quick teller enabled ATM machine as well,” Senan said.

According to him, the new electronic payment options will enhance efficiency and timely delivery of cargoes to importers’ warehouse. “In addition, no payment confirmation is required under the new platform while delivery orders will be issued within few minutes of submitting original Bill Lading.

“Other benefits include less physical presence at our office as only one visit to the marketing hall is required to obtain delivery order. There is also no manual processing fee. These benefits amount to reduced transaction time and cost for our roll-on-roll-off (RORO) customers,” Senan said.

He noted that port users can benefit from e-payment system by simply printing their invoice and visiting any bank branch requesting payment through E-bills or PayDirect. “The bank will process the payment and print transaction receipt showing details of invoice paid. Customers should then visit our releasing hall, submit Original Bill of Lading (OBL) and collect their Delivery Order.

“Our customers can also print the invoice showing transaction ID and Grimaldi vendor Code on top right corner at any Quickteller enabled ATM machine, sign in, select Quickteller payment option and pay their bills according to instructions on the next screen. After completing payment on the ATM machines, customers can then visit our releasing hall, submits Original Bill of Lading (OBL) and collect their Delivery Order,” he said.

Senan said the payments can be made using GT Bank including debit or credit cards and net banking or via quickteller.com. “Customers also have the option of visiting Grimaldi office to process their invoice and payment. We also opened a new contact centre to register requests and complaints from customers. Physical customer service desk do not exist anymore, and every service requests or complaints would only be accepted through these new channels.”

He promised that refund requests would be processed within five working days while others would be responded to within two working days. Some of the requests like rotation number, ETAs, tracking and estimates would be handled real time while on the phone.