Port users commend SIFAX Group for efficient RoRo operation

Port users including clearing agents that utilise the re-introduced one-stop-shop vehicle importation services of Ports and Cargo Handling Service Limited, the port arm of SIFAX Group, have commended the efficient and timely release of vehicle at the company’s new RoRo terminals in Okota, Lagos.
A statement signed by Muyiwa Akande, corporate affairs manager of SIFAX Group, revealed that the commendation was given in a stakeholders’ meeting involving SIFAX Group, clearing agents and the Nigerian Customs Service (NCS). The port users, who described the company’s service delivery as excellent, said the efficient service delivery was made possible by the company’s swift resolution of complaints.
Osho Saheed Olamilekan, a representative of SIKAD Golden Company, who commended SIFAX Group for excellent human relations, said that the challenges encountered during the course of clearing and releasing of his vehicle was promptly addressed.
Ebere Ojeogwu, CEO, Blueplanet Services, who attested to the enabling working environment offered at the RoRo terminal, also stated that the scourge of touting has been eliminated by the company.
“Our vehicles are released to us in best condition because the terminals are properly secured. SIFAX RoRo terminal in Okota is serene, neat, secured and free from harassment from touts. Agents do not need to stay hours before getting his or her vehicles released. There is also no reason for lobbying as customers are being attended to in a most professional manner,” Olamilekan says.
“I can categorically say that this terminal is the best we have witnessed so far as long as RoRo service is concerned. The billing, manifest and releasing of vehicles has been wonderful, and Customs and other agencies of government are very supportive,” says Adetayo Oluwafemi Olajide, a representative of Kodyke Ventures.
Reacting to the commendations, Saheed Lasisi, general manager, SIFAX RoRo Terminals, assured port users that all the identified teething problems that could hinder smooth operation such as delay in manifest and billing, insufficient releasing officers among other issues, have been addressed by the company.
“To further improve our service delivery, we have added more releasing officers and we are liaising with Customs to bring in more officers. We have provided a platform to regularly interface with the agents and we have a crop of well-trained and committed staff, whose job is to actualise the vision of excellent service delivery.”