Expert shares winning strategies for brands

CEO, MultiChoice Nigeria, John Ugbe, delivered a presentation at the Brand Power Golden Icon Awards on ‘winning strategies brands in Nigeria can adopt to win over more customers’. Citing both global and domestic brands, Ugbe highlighted key strategies such as relevance, presence, authenticity, trust, inclusion & representation, responsiveness & sensitivity, listening to customers and consistency. Ugbe went through a gamut of brands that are taking conscious steps towards engaging their consumers in more exciting ways.

 Ugbe who was a recipient of two awards at the event ‘Thought Leader par excellence’ and ‘Youth Empowerment through access to information, discussed strategies adopted by other companies. He also disclosed MultiChoice’s tactic for its winning strategy as a brand. According to him, MultiChoice wins over customers through the right content, the right people, the right technology and the right culture.

The CEO let the audience know that the company was able to accomplish this through material partnerships and financial support, training, master classes for upcoming talent, content acquisition, co-productions and commissioning of movie projects and increased Nigerian content on the Africa Magic channels.

Ugbe also pressed on the importance of engaging consumers on social media. He ended the presentation with a piece of advice that every successful brand manager knows too well, “For branding to succeed, your consumers have to trust you.”