MultiChoice hosts DStv customers’ forum, promises more value

MultiChoice, Nigeria’s leading provider of premium pay-TV entertainment, has made good its promise to continue to dialogue with its customers in order to serve them better. The company hosted DStv subscribers residing in Ikorodu axis of Lagos State to a forum in Ikorodu on Saturday, May 17. Hundreds of DStv subscribers who attended the forum lauded MultiChoice for the initiative; they also requested that such engagements be sustained.

Caroline Oghuma, public relations manager, DStv, while welcoming customers to the forum, stated that the objective of the forum was to thank subscribers for their loyalty and listen to their suggestions, advice and complaints, which provided constructive feedback necessary for MultiChoice’s effective operations. MultiChoice is an innovation-driven organisation that continues to add value to its subscribers from time to time, she said.

“This forum is coming close to the 2014 FIFA World Cup Brazil, which starts on June 12. We want to use this opportunity to tell our subscribers that you will not miss any of the games, as all subscribers, from the DStv Access bouquet to Premium will have unrestrained access to all the World Cup matches live. This is in addition to the other premium content that we offer on DStv,” she said.

Matthew Okoduwa, assistant director, Monitoring and Enforcement, National Broadcasting Commission (NBC), commended MultiChoice for the customer forum initiative, describing it as an important mechanism in customer relations.