Growing revenue with ERP operations software

Besides the drudgery, manual operations expose businesses to inefficiency, poor customer satisfaction, fraud and revenue loss. A&P Foods, a leading Nigerian manufacturer of biscuit and other confectionary company has witnessed improvement in its revenues after deploying Microsoft Dynamics NAV 5.0 Enterprise Resource Planning (ERP) business solution to automate its operations. This has also brought about a reduction in bad debt, better control over inventory and efficient process.

Since beginning its operations in 2002 the company had developed a reputation for producing high-quality products that helped them build an extensive network of buyers in the Nigerian market. Previously the company was using Tally and Microsoft Excel. However, with the expanding business the company felt that neither Tally nor Excel could meet its needs with the accuracy and efficiency required.

Prakash P.V., IT manager at A&P Foods says, “We evaluated a number of ERP solutions available in the market and Microsoft’s solution came out in top in terms of the wide-ranging functionality it offered as well as support.” He further elaborated that, “Univision Nigeria Ltd, a Microsoft Gold Certified Partner, implemented Microsoft Dynamics NAV 5.0 (ERP business solution) over several months and the process also included some custom-made development. The Univision team also provided continuous support and coordinated an upgrade to version 2013 of Dynamics NAV for A&P Foods”.

The implementation of the Microsoft Dynamics NAV 5.0 has helped the confectionary company reduce the theft of essential goods like flour and sugar since the company now has direct insight into how much stock it is holding at any given moment.

Prakash P.V.  further adds that, “The new solution led to radical improvements – previously inventory control was extremely  difficult, but today we have much better stock control, which in turn has led to much tighter financial controls. We have far greater accuracy in billing and scheduling and overall Dynamics NAV has led to far greater efficiency across all of our operations.”

Manual processes have been replaced with automated processes and as a result, there was an increase in revenue and reports could be generated at any time. Besides profiting through reduced theft, A&P also experienced that the company’s bad debt fell by 50percent, while customer satisfaction has increased by 80percent as orders were now being met and delivered on time.

With this new automation processes, A&P Foods is in a much stronger position to focus on and expand their operations to the next phase of growth.

Is there any area of your business that requires the deployment of a suitable technology, don’t be lukewarm about it. Talk to those who know. It could be the edge you really need to actualise your dreams.

OLUYINKA ALAWODE