Nigerian-American Chamber, Fosad train entrepreneurs on customer management

The Nigerian-American Chamber of Commerce in association with Fosad Consulting trained entrepreneurs on customer relationship management.

The one day training, which held at the Chamber’s Secretariat on the 27th March, 2018, witnessed the attendance of business executives and customer service professionals across industries.

Participants were encouraged to develop passion not just to lead their customers but to develop, guide and nurture their minds.

“Customers are like plants, they need to be nurtured. Service professionals and business executives must be prepared to impact, inspire and help their customers discover their natural habitat. Then they must bear in mind always that ‘cash is not king, rather customer is king,” the entrepreneurs learnt.

The training, which was facilitated using real life experiences, games, discussions and presentations for knowledge sharing, focused on achieving client service excellence, building and retaining client relationships, creating an exceptional internal customer experience, understanding the impact of bad customer service, benefits of excellent customer service, developing soft skills and understanding the importance of customer to business growth.

Odinaka Anudu